Customer Service: The Kate Spade Story

I must admit. I wasn’t a Kate Spade fan from the beginning. When everyone around me seemed to be carrying her microfiber black purses I didn’t get it. If I had to label my fashion sense, it would have to be something like bohemian preppy. And those little black purses just didn’t do it for me.

$39 now Kate Spade microfiber bag, courtesy of Elle
$39 now Kate Spade microfiber bag. Picture from Elle

Fast forward a few years and a few Kate Spade bags later, and she’s become one of my favorite brands. Not only because of her style and color choices, but because of the company’s customer service. A couple of years ago, I received one of her watches for Christmas.

I looked through my pictures and couldn’t find one of the front of the watch.


It was a beautiful gold rose shade and my favorite part was the belt. But shortly after receiving the watch, the clasp would unlatch by itself. I still loved the watch so much, that I would wear it knowing I would have to continuously close the clasp.

A few weeks ago I finally remembered to bring the watch to the Kate Spade store at the International Mall in Tampa. My wish was to be able to purchase a replacement belt. After a short wait for the manager, she explained to me that there was a defect on the belt. She asked me to go pick out a new watch from their display counter.

Customer service
Same watch face, silver belt.

I couldn’t believe it. I asked her again just to make sure I understood her correctly. Mind you, I did not have the receipt with me as the watch had been purchased two years ago! I opted for this silver one. Notice it has the same type of belt as my original Kate Spade watch. The new clasp has been upgraded to prevent it from opening on its own.

So, thank you Kate Spade! You’ve got a lifetime customer.

Favorite Lunch Spot in Bartow

Working in Bartow has its benefits. Over the past few months, a bunch of new lunch spots have opened up in downtown Bartow making lunch time more fun for this foodie. While these new spots mostly offer the same type of lunch, i.e., salads, sandwiches and soups, their flavors and decor are completely different.

Urban Oak – Lunch Spot

Lunch at Urban Oak

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Hello February!

Wow! 31 days later and January is already gone. Hello February! All I can think of is red, red, red. And you would know why if you lived in Plant City, the winter Strawberry Capital of the World! Yes, February is a great month for strawberries in Plant City, Florida. Lots of fun stuff coming up this month, without further ado I give you February!

#FlexandFlow February

Get ready to #stopdropandyoga! Thanks to FitApproach and the wonderful people over at prAna, I was selected for the #poseofthedaychallenge starting today through Friday! So, come see what I’m up to on instagram!

I want these! February #FlexandFlow Challenge
I want these!

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